Warranty & Returns
Every product is checked and tested before it leaves us. If something doesn’t go to plan, here’s exactly how we handle it.
What You Need To Know.
Full details are in the sections below — but here’s the quick overview.
All products are checked and tested before dispatch and covered for genuine manufacturing defects.
- 15 days from delivery
- Report within 3 days if possible
- Photo or video required
Return bikes, scooters, and ride-ons within 15 days if they’re in the same condition as delivered.
- 15-day return window
- Item must be clean & undamaged
- Accessories are non-returnable
For change-of-mind returns and most warranty work, the customer covers shipping unless dropped off in person.
- Customer covers return shipping
- No charge for in-store drop-off
- Accessories non-returnable
Warranty, Returns & Refunds Explained.
15-Day Warranty On All Products
Every product is checked and tested before we hand it to the courier. Your purchase is covered by a 15-day warranty from the date of delivery for genuine manufacturing defects. If you notice an issue, contact us as soon as possible — ideally within 3 days — with your order number and clear photos or a short video. Depending on the situation, we may offer advice, repair, replacement or a refund.
- 15-day warranty from delivery date
- Covers genuine manufacturing defects only
- Contact us within 3 days with photos or video
- Customer covers shipping for courier collection & re-delivery
- No shipping charge if you bring it to our store in person
15-Day Returns On Eligible Items
You can request a return within 15 days of purchase for bikes, scooters and ride-ons, as long as they are in the same condition as when delivered — clean, undamaged and matching our pre-dispatch records. We can also accept returns of assembled products delivered by us. Accessories are non-returnable.
- 15-day return window for eligible items
- Item must be clean, undamaged and in original condition
- Accessories are non-returnable
- Customer covers return shipping for change-of-mind returns
- Return in person to avoid courier fees
Cancellations & Refund Timing
You can request a cancellation within 24 hours of placing your order, as long as it hasn’t already been prepared for dispatch. After this window, cancellations are treated as a standard return. Once a refund is approved, it typically takes 7–14 business days to appear in your account, depending on your bank or payment provider.
- Cancel within 24 hours if not yet dispatched
- Later cancellations follow the returns policy
- Refunds issued to the original payment method
- Refunds take 7–14 business days to appear
- Delivery fees are generally non-refundable
🔄 Returns & Warranty
What is your return policy?
What is your return policy?
We offer a 15-day return period from the date of purchase, subject to the item's condition.
- Item must be undamaged, clean and in original condition
- Must match our pre-dispatch visual record
- Accessories are non-returnable for hygiene and safety reasons
- Assembled products are returnable if we delivered them assembled and they meet the above conditions
What warranty do you offer?
What warranty do you offer?
All products come with a 15-day warranty from the date of delivery covering genuine manufacturing faults.
- We'll support with repair, replacement or a suitable solution
- Bring the item in person to avoid return shipping costs
- If courier collection is required, the customer covers shipping both ways
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
This is rare — we inspect and photograph every product before dispatch. If something isn't right:
- Contact us within 3 days of delivery
- Send your order number and clear photos or videos of the issue and packaging
- We'll compare against our pre-dispatch records and advise the next step
We can offer repair, replacement or refund depending on the situation.
Can I cancel or change my order?
Can I cancel or change my order?
Yes — within the first 24 hours of placing your order, as long as it hasn't been prepared for dispatch. After 24 hours, or once dispatched, changes and cancellations are treated as a return under our standard policy. Contact us with your order number as soon as possible.
How long do refunds take?
How long do refunds take?
Once approved and processed on our side, refunds typically take 7–14 business days to appear in your account, depending on your bank or payment provider. We'll confirm as soon as we've processed it.
Still Have A Question?
If you're not sure whether your order is eligible for warranty, a return, or a cancellation — WhatsApp us with your order number and we'll guide you through it.