Warranty & returns
At the rally rider, every bike, scooter and ride-on is checked and tested before it leaves us. If something doesn’t go to plan, we want to handle it in a way that feels fair and clear.
This page explains how our 15-day warranty, returns and cancellations/refunds work.
The short version
Here’s a quick overview. You’ll find more detail in the sections below.
15-day warranty
All products are checked and tested before dispatch and come with a 15-day warranty from delivery for genuine manufacturing defects.
15-day returns
You can request a return within 15 days on bikes, scooters and ride-ons if they are in the same condition as delivered.
Accessories & shipping costs
Accessories are non-returnable. For change-of-mind returns and most warranty work, the customer covers shipping, unless the product is brought to us in person.
Warranty, returns & refunds explained
Choose a topic below to see the details that apply to your order.
15-day warranty on all products
Every product from the rally rider is checked and tested before we hand it to the courier. We also record its condition before dispatch.
Your purchase is covered by a 15-day warranty from the date of delivery for genuine manufacturing defects. If you notice an issue, please contact us as soon as possible, ideally within the first 3 days, with your order number and clear photos or a short video.
Depending on the situation, we may offer advice, repair, replacement or a suitable refund. If we arrange courier collection and re-delivery, the customer covers the shipping costs. If you bring the product to our store in person, there is no shipping charge for warranty work.
- 15-day warranty from delivery
- Checked and tested before dispatch
- Contact us within 3 days if something seems wrong
15-day returns on eligible items
You can request a return within 15 days of purchase for bikes, scooters and ride-ons, as long as they are in the same condition as when delivered – clean, undamaged and matching our pre-dispatch records.
We can also accept returns of assembled products, as long as they were delivered assembled by us and still meet the same condition checks. Accessories are non-returnable.
For change-of-mind returns, the customer covers the return shipping cost. If you prefer, you can return the product to our store in person to avoid courier fees.
- 15-day return window for eligible items
- Item must be clean and undamaged
- Accessories are non-returnable
Cancellations & refund timing
You can request an order cancellation within 24 hours of placing your order, as long as it hasn’t already been prepared for dispatch. After this period, cancellations are treated as a standard return.
Once a refund is approved and processed on our side, it usually takes 7–14 business days to appear in your account, depending on your bank or payment provider.
Refunds are issued to the original payment method used for the purchase. Delivery fees and any service charges are generally non-refundable, unless there was an error on our side.
- Cancel within 24 hours if not yet dispatched
- Later cancellations follow the returns policy
- Refunds usually take 7–14 business days
Warranty & returns FAQs
A few common questions about how warranty and returns work at the rally rider.
🛠️ What kind of issues are covered under warranty?
🛠️ What kind of issues are covered under warranty?
Our 15-day warranty covers genuine manufacturing defects, like faulty parts or issues that stop the product from being used as intended.
It doesn’t cover normal wear and tear, damage from accidents or misuse, incorrect storage, or issues caused by modifications and DIY repairs.
🔄 Can I return a product that has been used?
🔄 Can I return a product that has been used?
To approve a return, the product needs to be in the same condition as when delivered – clean, undamaged and free from heavy signs of use.
Light test use is expected, but if the item is scratched, dirty or clearly worn, we may have to refuse the return or offer only a partial solution.
📦 Do I need the original packaging?
📦 Do I need the original packaging?
Where possible, we recommend keeping the original packaging until you’re sure you’ll keep the product – it makes returns safer and easier.
If you no longer have the box, we may still be able to accept a return, but you’ll need to pack the item securely so it’s well protected during transit.
🚚 Who pays for return shipping?
🚚 Who pays for return shipping?
For change-of-mind returns, the customer covers the return shipping cost.
For warranty cases, if we arrange courier collection and re-delivery, the customer also covers the shipping costs. If you bring the product to our store in person, there is no shipping charge for warranty work.
⏳ How long does it take to get my refund?
⏳ How long does it take to get my refund?
Once we’ve approved and processed your refund, it usually takes 7–14 business days to appear in your account.
The exact timing depends on your bank or payment provider. We’ll email you as soon as the refund has been processed on our side.
Still unsure about warranty or returns?
If you’re not sure whether your order is eligible for warranty support, a return or a cancellation, our team can take a look and guide you.
Share your order number and a few details via our contact page, and we’ll get back to you as soon as we can.