Shipping & Delivery

UAE — all 7 emirates:

• Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain

GCC countries:

• Saudi Arabia, Kuwait, Qatar, Bahrain and Oman — via cargo courier

Outside the UAE or GCC? Contact us before ordering and we'll confirm options and costs.

🇦🇪 UAE metro areas → 2–3 working days
🏜️ UAE remote areas → A little longer
🌍 GCC countries → 10–14 working days

• Timeframes start from when your order is confirmed, not when it's placed
• Very large or bulky orders may take slightly longer — we'll tell you before dispatch if that's the case

UAE delivery:

• ✅ Free on all metro area orders of AED 150 or more
• AED 25 flat fee on orders under AED 150
• Remote areas may carry an additional courier fee regardless of order value

GCC delivery:

• Based on the size and weight of your order
• You'll always receive a clear quote before confirming payment — no surprises

Yes. Every product leaves us:

• ✅ Fully assembled
• ✅ Safety-checked
• ✅ Ready to use from the moment it arrives

At home, you may only need to adjust:

• Saddle height
• Handlebar position to suit the rider

Prefer to Assemble It Yourself?

If you'd like your order sent unassembled in the box, just let us know in the order notes at checkout or contact us before we dispatch. We'll send it flat-pack on request.

We deliver to many remote UAE locations, but some are classed as remote by our courier partners. Here's what that means:

• ⏱️ Delivery may take longer than standard timeframes
• 💰 An extra courier fee may apply
• 📍 In very remote spots, delivery to your exact address may not be possible

If your address can't be reached:
We'll contact you and suggest the nearest accessible location.

Not sure if your area is covered? Contact us before placing your order and we'll check for you.

Yes — here's how it works:

Once your order is dispatched, you'll receive a confirmation email letting you know it's on its way.

For a live update at any time, message us on WhatsApp: +971 56 410 0771

We reply within 1 hour, 7 days a week.

We can't guarantee a specific time as this depends on the courier's route — but here's what you can do:

• Add delivery notes at checkout — preferred day, safe place to leave the order, gate codes, etc.
• We'll pass your notes to the courier where possible

For store or warehouse pick-up:

• We'll confirm a time slot with you once your order is ready so you can plan your visit

Step 1 — Document it
Take clear photos or a short video of the packaging and the product as soon as you notice the issue.

Step 2 — Contact us within 24 hours

• 💬 WhatsApp: +971 56 410 0771
• Include your order number with all photos

Step 3 — We'll take it from there
We photograph every product before dispatch — so we can quickly compare and confirm what happened. We'll then work with you on the best solution:

• Advice or guidance
• Repair
• Replacement
• Or another suitable resolution