Personal support for every ride
Choosing the right bike, scooter or ride-on is a big decision – you shouldn’t have to guess.
Our support team is here to help with sizes, orders, servicing and everything in between.
Share a few details and we’ll respond with clear, honest advice.
How to reach us
Choose the way that works best for you.
Best for orders, returns, sizing and general support.
📧 support@therallyrider.ae
We aim to reply within 1 business day.
Need help in real time? Message us on WhatsApp for fast answers.
📱 +971 56 410 0771
We reply during business hours (GST, UTC+4).
Visit our showroom
See rides in person or drop off for service.
📍 Rally Star General Trading LLC; Shop 50–51, Souq Al Wasl, 20B St, Naif, Deira, Dubai, UAE.
Help centre
Need quick answers? Start here:
👉 Shipping & delivery
👉 Warranty & returns
👉 Size & fit guide
👉 Try before you buy
Quick answers
Most customers find what they need here in under a minute.
📦 Where do you deliver and how long does it take?
📦 Where do you deliver and how long does it take?
We deliver across the UAE and all GCC countries.
- UAE: usually 2–3 working days
- GCC: usually 10–14 working days
These timeframes apply to all items, but very large orders may take a little longer.
🚚 Do you offer free delivery?
🚚 Do you offer free delivery?
Yes. We offer free delivery within UAE metropolitan areas on orders of AED 150 or more.
Orders under AED 150, or deliveries to remote UAE areas, may have an extra fee. Any charges are shown clearly at checkout before you pay.
🛠️ Are bikes, scooters and ride-ons delivered assembled?
🛠️ Are bikes, scooters and ride-ons delivered assembled?
Yes – all products are delivered fully assembled, unless you specifically request to receive them in the box.
Most items are very easy to assemble or adjust if needed, and you’ll find assembly tutorials on our website if you ever want to double-check.
💳 What payment methods can I use?
💳 What payment methods can I use?
Right now you can pay with:
- Debit and credit cards
- Apple Pay & Google Pay
- In-store payment at our showroom
Cash on Delivery and Tabby instalments are coming soon – once they’re live, you’ll see them as options at checkout.
🔄 What is your return policy?
🔄 What is your return policy?
We offer a 15-day return period on bikes, scooters, ride-ons and similar products, as long as they:
- Are not damaged in any way
- Are clean and in the same condition you received them
- Match our pre-dispatch visual record
Accessories are non-returnable for safety and hygiene reasons.
If you change your mind, the customer covers return shipping. If you bring the item to our store in person, there’s no shipping cost.
🏬 Do you have a store I can visit?
🏬 Do you have a store I can visit?
Yes. You can see products in person and drop items for service at:
Rally Star General Trading LLC
Shop 50–51, Souq Al Wasl
20B St, Naif, Deira, Dubai, UAE
We recommend contacting us first if you’d like to test products or book a service, so we can be ready for you.
Send us a message
support@therallyrider.ae
+971 56 410 0771
Working hours
Mon–Fri, 9:00–14:00 & 16:00–22:30
Sun, 16:00–22:30 (GST)
We respect your privacy. Your details are only used to respond to your enquiry and support your orders.
We don’t share your information with third parties for marketing, and you can ask us to remove your data at any time.