Return & Refund Policy

Last Updated: 31 August 2026

Thank you for shopping with The Rally Rider. We want you to be completely happy with your purchase, and we've kept this policy clear and straightforward. Below you'll find everything you need to know about returns, exchanges, cancellations, warranty, and refunds.

The Rally Rider is the online store of Rally Star General Trading L.L.C. (Branch), operating as Rally Rider Station, located at Shop 21, DAMAC Executive Bay, Al A'amal Street, Business Bay, Dubai, United Arab Emirates.

15-Day Return Window

You may request a return within 15 days of receiving your order, as long as the following conditions are met:

• The item is clean, unused, and undamaged.
• The product is in the same condition as when it was delivered, including all original packaging, manuals, and included accessories.

To make sure every order arrives in perfect condition, we inspect and document the condition of each item before it is dispatched. This protects both you and us, and helps us resolve any issue quickly and fairly.

We also accept returns on products that were assembled and delivered by our team, provided the product remains clean and undamaged.

Items that cannot be returned:

• Accessories and spare parts, once opened or fitted (unless defective or damaged on arrival).
• Products that have been used or ridden, or that show signs of wear.
• Products returned without their original packaging.

Defective or Damaged on Arrival

If your product arrives defective or damaged, please contact us within 3 days of delivery with your order number and photos of the issue. We'll arrange a replacement, repair, or full refund at no cost to you, including return shipping.

This applies to every product we sell, including parts and accessories, regardless of whether the item carries a warranty.

Warranty

Warranty cover varies by product category. All warranty periods run from the date of delivery or in-store collection.

Product category	What is covered	Period
Electric scooters, e-bikes, electric dirt bikes	Motor and battery only	6 months
Bicycles (including kids' bicycles)	Frame only	12 months
Kids' scooters	Frame only	12 months
Ride-on cars and kids' motorbikes	Motor and battery only	6 months
Parts and accessories	No warranty — covered by "Defective or Damaged on Arrival" above	—

Where a manufacturer offers a longer or broader warranty than the periods above, the manufacturer's terms apply.

One claim per product. Each product carries a single warranty claim. Once we have assessed a covered fault and provided a repair or replacement, the warranty on that product is considered fulfilled and no further warranty claims can be made against it. Where a repair does not resolve the original fault, returning the product to us for that same fault is not treated as a second claim.

What Is Not Covered

• Wear-and-tear items: tyres, inner tubes, brake pads and discs, chains, cassettes, cables, grips, saddles, bearings, and lights.
• Battery capacity: gradual reduction in range or capacity through normal charging and use.
• Accident damage: collisions, drops, kerb strikes, or riding beyond the product's stated weight, speed, or terrain limits.
• Water damage: including riding through standing water, submersion, or pressure washing.
• Unauthorised work: incorrect assembly, modification, or repair carried out by anyone other than our service team.
• Commercial use: products used for food delivery, courier work, rental, or any other commercial purpose, unless agreed with us in writing before purchase.
• Cosmetic marks: scratches, scuffs, and paint wear that do not affect function.
• Neglect: damage resulting from failure to carry out routine maintenance.

Your Statutory Rights

These warranty terms are in addition to your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023. Nothing in this policy limits your right to a repair, replacement, or refund where a product is defective, does not match its description, or is not fit for its intended purpose.

Making a Warranty Claim

Contact us with your order number, a description of the fault, and photographs or a short video. We will assess the product at our Business Bay workshop. Assessment is free. If the fault is covered, we repair or replace at no cost to you. If it is not covered, we will quote for the repair before starting any work.

Please note that the warranty on a product is limited to one claim, as set out above. A replacement product supplied under warranty carries the remainder of the original warranty period, not a new one.

Exchanges

We're happy to exchange a product for one of equal or greater value within the 15-day window, subject to stock availability. If the new item costs more, the difference is payable before we dispatch it.

Changed Your Mind?

If you'd like to return a product simply because you changed your mind:

• The product must meet all the return conditions listed above.
• We'll arrange collection for you, and the cost of return shipping will be deducted from your refund.
• Alternatively, you're welcome to drop the product off at our store at no charge.

Store: Rally Rider Station, Shop 21, DAMAC Executive Bay, Al A'amal Street, Business Bay, Dubai
Opening Hours: Monday to Saturday, 10:00 AM – 9:00 PM  |  Sunday: Closed

Cancellations

Orders can be cancelled within 24 hours of being placed, as long as the order hasn't already been prepared or dispatched:

• If the order hasn't been processed yet: we issue a full refund right away.
• If the order has been prepared but not dispatched: we handle the cancellation as a standard return.
• If the order has already been dispatched: it can't be cancelled — please follow the return process once it arrives.

To cancel, contact us as soon as possible with your order number.

Refunds

Once we receive and inspect your returned item and confirm it meets the return conditions, we approve your refund immediately on our side and issue it to your original payment method.

• Refunds typically take 7–14 business days to appear in your account, depending on your bank or payment provider.
• Delivery fees are non-refundable unless the return is due to a defect, damage, or an error on our part.
• For change-of-mind returns where we arrange collection, the return shipping cost is deducted from the refund.
• Cash on Delivery orders: refunds are issued by bank transfer to an account in the name of the person who placed the order. We will request your bank details once the return is approved. The AED 20 cash handling fee is non-refundable on change-of-mind returns.
• Tabby orders: refunds are processed back through Tabby, who will adjust or cancel your remaining instalments.

How to Request a Return

1. Contact us by email or WhatsApp with your order number and the reason for your return.
2. We'll confirm eligibility and send you return instructions within 1 business day.
3. Send the item back to us, or drop it off at our store.
4. Once we've received and inspected it, we'll process your refund or exchange within 3 business days.

Contact Us

Customer Support Email: support@therallyrider.ae
WhatsApp (online orders): +971 56 410 0771
Store, Service & Warranty Enquiries: +971 55 654 5980
Store Address: Rally Rider Station, Shop 21, DAMAC Executive Bay, Al A'amal Street, Business Bay, Dubai, United Arab Emirates